BOOKING :

• The booking can be done either by your consultant or by you with a booking slip from the admitting consultant. For any queries on the same you can call the hospital at 91 – 22 – 6698 6662.
• It is mandatory to pay the procedure deposit, prior to the procedure or at the time of admission.
• For electronic transfer of money the bank details can be obtained in the hospital.

REGISTRATION:

We would like you to register yourself with the Asian Heart Institute when you come for the first time. An AH number will be issued to you on filling up the registration form. This number will be required to be produced by you, every time you visit the hospital for easy and effective traceability of previous medical records.

Please note that people who are insured or have their companies pay for their medical expense are requested to clarify all details before admission with your respective insurance agent / company. For any further assistance on the same you can get in touch with our TPA desk / corporate

Insurance

We have an in – house TPA desk to assist you in processing your mediclaim. Please note that the following will need to be taken into consideration for processing your mediclaim.

• We would like you to do your cardiac consultation with an AHI consultant, as it would familiarize them with the case. This is important as it ensures smooth processing of the process of approvals from the respective insurers.
• In case you do a consultation with your family doctor / cardiologist, please make sure that proper information with respect to your medical details have been passed on to the consultant at AHI in the form of doctor reports.
• It is advised that you consult the TPA helpdesk at least 3 days prior to the date of admission, as the approval process can take anywhere between 24 to 48 hours.
• Please ensure you have the following documents when you come for the mediclaim procedure:
  1. Policy Copy
  2. Previous Medical Reports
  3. Consultation Papers
• For any further assistance on the same you can call our TPA desk at 6698 6666 (Extn- 6517)
• We have tie ups with the following TPAs:
  
  1. Bajaj Allianz General Insurance Co. Ltd
  2. E – Meditek Solution Ltd
  3. Family Health Plan
  4. Health India Services
  5. Heritage Health Services
  6. Medicare TPA Services (I) Pvt Ltd
  7. Medi Assist India Pvt Ltd
  8. Medsave Healthcare
  9. MD India Health Care Services Pvt Ltd
  10. Paramount Health Services Ltd
  11. Raksha TPA
  12. TTK Healthcare Services Pvt. Ltd
  13. United Healthcare India Pvt Ltd
  14. Vipul Medcorp Pvt Ltd
  
  

CANCELLATION

Please note that booking would stand cancelled in case the requisite amount for the procedure is not deposited within the designated period of 24 hours (48 hours for outstation patients), prior to the surgery / procedure.
In case cancellation is by the customer, the following conditions would apply:

• No refund will be given if cancellation is within 24 hours of procedure.
• 50% refund will be given if booking is cancelled within 1-7 days prior to procedure.
• Full refund if booking is cancelled 7 days before procedure.
• In case of cancellation, we would like you to inform the hospital at least 72 hours prior to the date of admission.